Cisco Unity Connection: Transfer to Alternate Contact Number | Exam 300-810-CLICA

Transfer to Alternate Contact Number

Question

When trying to send a call out of Cisco Unity Connection, what happens when enabling the transfer to an alternate contact number, located under caller input?

Answers

Explanations

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A. B. C. D.

B.

https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/117559-probsol-transferfailure-00.html

When a user calls into Cisco Unity Connection and reaches a call handler, they may be presented with the option to transfer the call to an alternate contact number. This feature is called "caller input" and can be configured by the administrator.

If the administrator has enabled the transfer to an alternate contact number feature, the caller will be prompted to enter a phone number. Once the caller enters the number, Cisco Unity Connection will attempt to transfer the call to that number.

Now, in terms of the restriction table, this is a feature in Cisco Unity Connection that allows administrators to restrict certain phone numbers from being dialed. For example, an organization may want to restrict calls to international numbers or premium rate numbers.

So, when a call is being transferred to an alternate contact number in Cisco Unity Connection, the system will check the restriction table to see if the number is allowed. If the number is restricted, the transfer will not be allowed and the caller will be informed that the call cannot be completed.

With regards to the answer choices: A. The restriction table is checked when an administrator changes the extension number via the Cisco Unity Connection admin page. - This is not related to the caller input feature, and is therefore not the correct answer. B. The restriction table is not checked when an administrator changes the extension number via the Cisco Unity Connection admin page. - This is also not related to the caller input feature, and is therefore not the correct answer. C. The restriction table is not checked when a user changes the extension number via a TUI conversation. - This is also not related to the caller input feature, and is therefore not the correct answer. D. The restriction table is not checked when a user changes extension number via the Cisco Unity Connection Cisco PCA page. - This is also not related to the caller input feature, and is therefore not the correct answer.

Therefore, none of the answer choices are correct. The correct answer would be: The restriction table is checked when a user enters an alternate contact number via the caller input feature in Cisco Unity Connection.