An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack.
Which of the following tools should the technician use to continue troubleshooting the connection?
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A. B. C. D.C.
The appropriate tool for troubleshooting a network connection depends on where the issue lies. In this scenario, the technician has already visually confirmed that the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. Therefore, the issue could be with the network cable or the network port on the switch or router.
To troubleshoot this issue, the technician should use a cable tester. A cable tester is a device that can verify the connectivity of network cables, including Ethernet cables. It checks for continuity and can identify wiring errors, shorts, and open circuits.
Using a cable tester, the technician can test the network cable to ensure that it is properly wired and functional. The cable tester will typically have two parts - one part that attaches to one end of the cable and another part that attaches to the other end of the cable. The tester will then run a series of tests to determine if the cable is working correctly.
If the cable is determined to be faulty, it may need to be replaced. If the cable is determined to be functional, the technician can then move on to testing the network port on the switch or router.
In summary, the appropriate tool for the technician to use in this scenario is a cable tester, as it can verify the connectivity of network cables and identify wiring errors, shorts, and open circuits.