A technician manually configured the wireless connection on the Chief Information Officer's (CIO's) new laptop so it can communicate with the network at the office.
The CIO now is having trouble connecting to a guest WiFi hotspot.
While the device has a gateway address and says it is connected, the CIO cannot access company email.
Which of the following would BEST resolve the issue?
Click on the arrows to vote for the correct answer
A. B. C. D. E.D.
The issue in this scenario is that the CIO's laptop is not able to access company email while connected to a guest WiFi hotspot. The device has a gateway address and shows that it is connected, but there is no connectivity to the email server.
Let's examine each of the provided answers to determine which one would best resolve the issue:
A. Move the CIO's laptop closer to the access point to obtain a better RF signal. This answer is unlikely to solve the problem, as the issue is not related to signal strength. Additionally, it is a guest WiFi hotspot, which may not be located nearby.
B. Restart the wireless connection to obtain a self-assigned APIPA address. Restarting the wireless connection may or may not help, as obtaining a self-assigned APIPA address is a fallback mechanism used when the device is unable to obtain an IP address from a DHCP server. However, this does not address the root cause of the problem and may not be a viable solution in this case.
C. Assign a different IP address to the device in conflict with the CIO's laptop. This answer assumes that there is an IP address conflict, which may be the case. However, without further information, it is difficult to determine if this is the root cause of the problem. Additionally, it is unlikely that a guest WiFi hotspot would have a device with a conflicting IP address.
D. Set the network connection to use DHCP instead of a static address. This answer is likely the best solution to the problem. By setting the network connection to use DHCP, the laptop will obtain an IP address, subnet mask, and default gateway from the DHCP server, which should enable access to the email server.
E. Change the network's SSID to a mobile hotspot to access company email. This answer is unlikely to solve the problem, as changing the SSID will not address the root cause of the issue.
Therefore, the BEST answer to resolve the issue is D. Set the network connection to use DHCP instead of a static address.