Several company users are frequently forgetting passwords for their mobile devices and applications.
Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
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A. B. C. D.A.
When company users frequently forget their passwords for mobile devices and applications, it can result in an increased number of help desk tickets, which can be time-consuming and costly for the company. To reduce the number of help desk tickets submitted, the systems administrator can take several steps.
A. Implement single sign-on: Single sign-on (SSO) is a system that allows users to log in to multiple applications or systems using a single set of credentials. This can be effective in reducing the number of help desk tickets as users will only need to remember one set of credentials instead of multiple. However, SSO can also pose a security risk if the single set of credentials is compromised.
B. Enable multifactor authentication: Multifactor authentication (MFA) is a security system that requires users to provide two or more forms of identification before they can access an application or system. This can be effective in reducing the number of help desk tickets as users are less likely to forget multiple forms of identification. MFA can also improve security by making it harder for unauthorized users to gain access to sensitive information.
C. Configure biometric authentication: Biometric authentication is a security system that uses unique biological characteristics, such as fingerprints or facial recognition, to identify and authenticate users. This can be effective in reducing the number of help desk tickets as users are less likely to forget their biological characteristics. Biometric authentication can also improve security by making it harder for unauthorized users to gain access to sensitive information. However, biometric authentication can be expensive to implement and may not be available on all devices.
D. Remove complex password requirements: Removing complex password requirements may make it easier for users to remember their passwords, but it can also make it easier for unauthorized users to gain access to sensitive information. Passwords that are easy to remember are also easy to guess or hack, so this is generally not recommended as a solution to reducing help desk tickets.
In summary, the most effective solution for reducing the number of help desk tickets submitted would be to implement multifactor authentication or biometric authentication. These solutions improve security while also making it easier for users to authenticate themselves.