A user reports that printing on heavy cardstock paper results in the image smearing if touched.
When printing on plain paper, the problem does not occur.
Which of the following would be the NEXT troubleshooting step to perform?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
The issue reported by the user suggests that there may be a problem with the printer's ability to fuse the toner to the heavy cardstock paper, resulting in smearing when touched.
In this scenario, the most appropriate next troubleshooting step to perform would be to increase the fuser temperature. The fuser is responsible for melting the toner and fusing it to the paper. Increasing the temperature can help the toner adhere better to the heavy cardstock paper and reduce smearing.
Changing the paper feed rate may not address the issue of smearing, as the problem is not related to how the paper is being fed into the printer.
Cleaning the transfer roller may improve print quality issues such as streaks or smudging, but it is unlikely to resolve the issue of smearing on heavy cardstock paper.
Replacing the toner cartridge may improve print quality if the issue is caused by a faulty or low-quality toner cartridge, but it is not the most appropriate troubleshooting step in this scenario as the issue only occurs when printing on heavy cardstock paper.
Therefore, increasing the fuser temperature would be the most appropriate next troubleshooting step to perform in this scenario.