A company has very strict rules regarding proprietary information leaving the premises.
All computers host proprietary information.
A technician is called to repair a computer on-site at the company's corporate office.
The technician identifies the problem and goes through the troubleshooting steps to create a plan of action.
The technician determines the computer needs to be taken off-site for repair.
Which of the following should the technician do NEXT?
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A. B. C. D.A.
In this scenario, the technician has determined that the computer needs to be taken off-site for repair. However, the company has strict rules regarding proprietary information leaving the premises, and all computers host proprietary information. Therefore, the technician needs to take appropriate measures to ensure that proprietary information is not compromised during the repair process.
Option A: Check corporate policies for guidance. The first step the technician should take is to check the company's policies and guidelines regarding the repair and maintenance of computers that contain proprietary information. This will help the technician to determine what procedures should be followed during the repair process to ensure the protection of proprietary information.
Option B: Get authorization from the manager. The technician should also seek authorization from the manager or an authorized representative before taking the computer off-site for repair. This will help to ensure that the company is aware of the repair and maintenance activities being carried out on the computer and that the necessary precautions are taken to protect the proprietary information.
Option C: Delete proprietary data before leaving the building. Deleting proprietary data before leaving the building is not a recommended option as it may result in the loss of valuable information or data. Additionally, deleting data may not guarantee that all traces of the proprietary information have been removed from the computer.
Option D: Remove the HDD and send the device for repair. Removing the HDD and sending the device for repair may not be the best option as it may result in additional costs and time for the company. Additionally, the HDD may contain proprietary information that needs to be protected, so removing it may not be an appropriate solution.
Therefore, the best option for the technician would be to check the corporate policies and guidelines for guidance and seek authorization from the manager before taking the computer off-site for repair. This will help to ensure that appropriate measures are taken to protect proprietary information during the repair process.