Wireless Network Troubleshooting | CompTIA A+ Core 1 Exam

Resolving Internet and Network Resource Access Issues

Question

A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses.

After setting up the network, the technician configures a server to provide IP addresses to wireless clients.

During testing, the technician is unable to access the Internet or named network resources.

The technician receives a valid IP address from the DHCP server and can ping the default gateway.

Which of the following should be technician check NEXT to resolve this issue?

Answers

Explanations

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A. B. C. D.

A.

Based on the information provided in the scenario, the technician has set up a wireless network at a branch office which previously only had wired connectivity with statically assigned IP addresses. The technician has configured a server to provide IP addresses to wireless clients but is unable to access the Internet or named network resources. However, the technician receives a valid IP address from the DHCP server and can ping the default gateway.

To resolve this issue, the technician should check the DNS server configuration on the DHCP server. DNS (Domain Name System) is used to resolve domain names to IP addresses. If the DNS server is not properly configured, the clients will not be able to resolve domain names to IP addresses, which will prevent them from accessing network resources or the Internet.

Therefore, option A "Ensure the options are configured to provide a DNS server" is the correct answer.

Option B "Verify the Windows Firewall is turned off" is not relevant to this issue. Windows Firewall is a software-based firewall that can be used to restrict or allow network traffic to and from a computer. However, in this case, the issue is related to the DNS server configuration on the DHCP server and not the Windows Firewall.

Option C "Configure the wireless network's SSID to be hidden" is also not relevant to this issue. Hiding the SSID (Service Set Identifier) is a security measure that can be used to prevent unauthorized access to a wireless network. However, it will not resolve the issue of clients not being able to access network resources or the Internet.

Option D "Enable file and printer sharing in the OS" is also not relevant to this issue. File and printer sharing is a feature that allows users to share files and printers over a network. However, it will not resolve the issue of clients not being able to access network resources or the Internet.