A user accidentally spills liquid on a laptop.
The user wants the device to be fixed and would like to know how much it will cost.
Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)
Click on the arrows to vote for the correct answer
A. B. C. D. E.AB.
When a user spills liquid on a laptop, it can lead to damage and cause the laptop to stop working. To determine if the laptop can be repaired and the cost of the repair, the technician should take the following steps:
Power off the laptop: The first step is to power off the laptop immediately to prevent any short-circuiting or further damage. Unplug the power cord and remove the battery if possible.
Disconnect any peripherals: Disconnect any peripherals such as USB drives, mice, and headphones from the laptop.
Remove excess liquid: If there is any excess liquid, carefully wipe it off with a dry cloth. Do not use a hairdryer or any other heat source to dry the laptop, as this can cause further damage.
Let the laptop dry: Allow the laptop to dry for at least 24 hours before attempting to power it on again.
Attempt to power on the laptop: After the laptop has dried, attempt to power it on. If the laptop turns on and works normally, it may not require any repairs. However, if the laptop does not turn on or shows signs of damage, it will need to be repaired.
Verify repairability: To verify if the laptop can be repaired, the technician should remove the case and inspect the internal components. This should be done by a professional as it can be risky to open a laptop without the proper knowledge and tools. They should also consult with colleagues for advice and search the internet for repair tutorials.
Document screw locations: When removing the case, the technician should document the screw locations to ensure that they can reassemble the laptop properly.
Estimate the cost: Once the technician has determined the cause of the issue and whether the laptop can be repaired, they can provide an estimate of the repair cost to the user.
Fix the laptop: If the user agrees to the repair cost, the technician can proceed with repairing the laptop.
It is important to note that placing the laptop in rice is not a recommended solution as it may cause further damage to the laptop. Rice can cause small particles to get inside the laptop and further damage internal components.