Troubleshooting Joe's Printer Issue
Question
Joe, a user, recently purchased a new multifunction printer and attempted to install it himself.
He informed a technician that the printer is on his list of printers, but he is unable to print.
The technician sees that the printer is listed as a generic printer under Devices and Printers.
Which of the following should the technician do NEXT?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.B.
In this scenario, the technician has identified that the printer is listed as a generic printer under Devices and Printers, indicating that the correct drivers have not been installed. Therefore, the next step for the technician is to download the correct drivers from the manufacturer's website and install them (Option B).
Installing the correct drivers is crucial for the printer to communicate with the computer properly. Drivers are software programs that allow the printer and the computer to communicate with each other. Without the proper drivers, the printer cannot receive and process print jobs from the computer.
To download the correct drivers, the technician must identify the make and model of the printer and visit the manufacturer's website to download the latest drivers for that specific printer. Once the drivers have been downloaded, the technician should install them on the computer.
After the installation is complete, the technician should ensure that the printer is set as the default printer within the device properties (Option D). This will ensure that the printer is selected as the default device for printing and will be used whenever a print job is sent to the computer.
It is not necessary to reboot the computer into safe mode and try to print a test page (Option A) or unplug the USB cable from the printer and try another USB slot on the PC (Option C) at this stage of troubleshooting. These steps may be necessary if the correct drivers are installed, but the printer is still not printing correctly.
