Troubleshooting Steps
Question
Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues.
Which of the following should a technician check FIRST?
Answers
Explanations
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A. B. C. D.B.
When troubleshooting a wireless access point (WAP), the first thing a technician should check when a user reports intermittent connectivity issues is the channel setting on the WAP.
Wireless networks operate on a limited number of channels, and multiple WAPs in close proximity may interfere with one another, causing signal degradation and connectivity issues. If two or more WAPs are set to use the same channel, they can cause interference, leading to a drop in performance.
To mitigate this, network administrators should use different channels for different WAPs to avoid conflicts. The technician should check if the channel settings of the WAP are properly configured, and if necessary, change the channel settings to avoid interference from other nearby WAPs.
Checking the frequency, antenna power level, and SSID can also help resolve connectivity issues, but these are secondary factors to consider once the channel setting has been ruled out as the root cause of the problem.
In summary, the technician should check the channel settings on the WAP first when troubleshooting intermittent connectivity issues, followed by other factors such as frequency, antenna power level, and SSID.
