A cloud administrator for an ISP identified a vulnerability in the software that controls all the firewall rules for a geographic area.
To ensure the software upgrade is properly tested, approved, and applied, which of the following processes should the administrator follow?
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A. B. C. D.A.
The correct answer is D. Change Management.
Change management is the process of managing changes to an organization's IT infrastructure, including hardware, software, networks, and applications. This process is crucial to ensure that changes are made in a controlled and predictable way, and that they do not disrupt normal business operations. Change management includes planning, testing, approving, and implementing changes, as well as monitoring their impact and making any necessary adjustments.
In this scenario, the cloud administrator has identified a vulnerability in the software that controls all the firewall rules for a geographic area. To ensure that the software upgrade is properly tested, approved, and applied, the administrator should follow the change management process. This process will help ensure that the software upgrade is thoroughly tested and approved before it is applied, to minimize the risk of introducing new vulnerabilities or disrupting normal business operations.
Configuration management is the process of managing and maintaining the settings and configurations of an organization's IT infrastructure. It is not directly related to the upgrade of the firewall software in this scenario.
Incident management is the process of managing and resolving IT incidents, such as service outages or security breaches. While the vulnerability in the firewall software could potentially lead to an incident, incident management is not directly related to the software upgrade process.
Resource management is the process of managing an organization's IT resources, including hardware, software, and personnel. While this process may be involved in the software upgrade process, it does not encompass all the necessary steps for a controlled and predictable change management process.