A cloud administrator has finished setting up an application that will use RDP to connect.
During testing, users experience a connection timeout error.
Which of the following will MOST likely solve the issue?
Click on the arrows to vote for the correct answer
A. B. C. D.D.
https://docs.microsoft.com/en-us/troubleshoot/windows-server/remote/troubleshoot-remote-desktop-disconnected-errorsThe issue reported by the users is that they are unable to connect to the application using RDP (Remote Desktop Protocol) and receive a connection timeout error. In order to resolve this issue, the cloud administrator should perform the following steps:
Step 1: Verify that the application is running and accessible The cloud administrator should verify that the application is running and accessible. They can do this by connecting to the application themselves to see if it is running properly. If the application is not running, the administrator should start the application and check if it resolves the issue.
Step 2: Check the firewall configuration The cloud administrator should check the firewall configuration to ensure that the firewall is not blocking traffic on the RDP port. RDP uses TCP port 3389 by default, so the cloud administrator should ensure that this port is open on the firewall. If the port is blocked, the administrator should open it to allow traffic through.
Step 3: Check network connectivity The cloud administrator should check network connectivity to ensure that the server hosting the application is accessible from the users' network. They can do this by using tools such as ping or traceroute to verify that the server is reachable.
Step 4: Check RDP configuration The cloud administrator should check the RDP configuration on the server hosting the application to ensure that it is configured correctly. This may include verifying that the Remote Desktop Services are enabled, that users have the necessary permissions to access the application, and that the server is configured to accept RDP connections.
Based on the given answer choices, the most likely solution to the issue would be to open TCP port 3389 on the firewall to allow RDP traffic to flow through. Therefore, the correct answer to the question is D. Opening TCP port 3389. However, it is important to note that the other steps mentioned above should also be performed to ensure that all possible causes of the issue are identified and addressed.