Which of the following tasks is typically performed during the identification phase of the troubleshooting methodology?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
The identification phase is the first step in the troubleshooting methodology. It involves identifying the problem, gathering information about the problem, and determining the scope of the problem. The goal of this phase is to define the problem and determine what needs to be fixed.
Out of the given options, the task that is typically performed during the identification phase is:
A. Question users.
Questioning users is an essential part of the identification phase. The users are the ones who experience the problem and can provide information about the problem, such as what happened, when it happened, and what error messages or symptoms they encountered. By asking questions, you can get a better understanding of the problem and determine the root cause of the issue. This information will help you move on to the next phase of the troubleshooting methodology, which is to verify functionality.
B. Verify functionality.
Verifying functionality is typically performed during the next phase of the troubleshooting methodology, which is the isolation phase. This phase involves testing the various components of the system to isolate the problem and determine which component is causing the issue. By verifying functionality, you can ensure that each component is working as expected, which will help you identify the problem.
C. Divide and conquer.
Divide and conquer is a technique used during the isolation phase of the troubleshooting methodology. This technique involves breaking down the system into smaller parts and testing each part separately. By doing this, you can isolate the problem and determine which component is causing the issue.
D. Implement the solution.
Implementing the solution is the last step in the troubleshooting methodology. Once you have identified the problem, isolated the cause, and developed a solution, you can implement the solution and test it to ensure that it resolves the issue.
In summary, the identification phase of the troubleshooting methodology involves questioning users to gather information about the problem and define the scope of the problem.