Importance of Implementing a Solution

AB.

The two important steps to keep in mind while implementing a solution are A) make one change at a time and confirm resolution, and B) reverse the change if the problem is not resolved, and implement a new change.

A) Making one change at a time and confirming resolution helps to ensure that you can track the progress and ensure that the changes are actually fixing the problem. If you make multiple changes at once and the problem is resolved, it's difficult to determine which change actually fixed the problem. Making one change at a time helps to keep track of the changes and their impact on the system.

B) If the problem is not resolved, reversing the change and implementing a new change is important because it helps to prevent further issues from arising. If you continue to make changes on top of a change that did not resolve the issue, it can create more problems, and it will be difficult to identify the root cause of the issue.

C) Calling an employee with more experience in problem resolution is not the first course of action because it may not always be necessary, and it can delay the resolution process. Only if the problem persists and is beyond the knowledge or experience of the team should an experienced employee be called.

D) Continuing to implement new changes until the problem is resolved is not recommended because it can create more issues and make it difficult to identify the root cause of the issue.

E) Performing a root cause analysis is an important step after the problem has been resolved to identify the underlying cause of the issue and prevent it from occurring in the future. However, it is not an immediate step during the implementation process.