CompTIA Server+ Exam: Troubleshooting BIOS Firmware Update Overheat Condition

Troubleshooting BIOS Firmware Update Overheat Condition

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Question

Immediately following a BIOS firmware update, a server detects an overheat condition and shuts down after five minutes.

Which of the following should the systems administrator do FIRST?

Answers

Explanations

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A. B. C. D.

A.

The first step the systems administrator should take after a BIOS firmware update that triggers an overheat condition and server shutdown after five minutes is to ensure that the system fans are running correctly.

Option A: Ensure the system fans are running Checking the fans' functionality is essential as it helps in cooling the system by dissipating the heat generated by the server's CPU and other components. Overheating can cause permanent damage to the hardware components of the server, and if the fans aren't functioning, the heat generated will not be dissipated, and the server will continue to overheat. Therefore, ensuring that the system fans are running correctly can help resolve the issue, and if the fans are not working correctly, they should be replaced immediately.

Option B: Disconnect the server's power and restore the backup ROM Restoring the backup ROM is not an immediate solution to an overheating issue. While a BIOS firmware update can cause issues, it's unlikely to be the cause of the overheat condition. Restoring the backup ROM should only be considered when the update causes critical issues that cannot be resolved.

Option C: Run the hardware manufacturer's onboard diagnostics Running the onboard diagnostics can help in identifying any hardware issues with the server, but this should be done after ensuring that the fans are running correctly. If the issue is not resolved after checking the fans' functionality, then running the hardware diagnostics can help in identifying any other hardware-related issues.

Option D: Reapply thermal paste to the CPUs and heat sinks. Reapplying thermal paste can help resolve overheating issues, but it's not the first step the systems administrator should take. This step should only be considered when all other options, such as checking the fans' functionality, have been ruled out. Reapplying thermal paste should be done with caution and by following the manufacturer's instructions to avoid damaging the hardware components.

In conclusion, the systems administrator should ensure that the system fans are running correctly as the first step to resolve the overheat condition issue.