A user calls the system administrator and states that they can no longer access the file server they had been working on all morning.
To troubleshoot this problem, which step should the administrator take FIRST?
Click on the arrows to vote for the correct answer
A. B. C. D.B.
The FIRST step that a system administrator should take to troubleshoot a problem where a user can no longer access the file server they had been working on all morning is to ask the user what they were doing when they noticed the problem.
Option B is the correct answer as it is essential to gather information about the issue before taking any action. By asking the user about what they were doing when the problem occurred, the administrator can get an idea of what might have caused the issue. This information can help narrow down the possible causes and save time during the troubleshooting process.
Options A, C, and D are not appropriate as the first step. Rebooting the file server or asking the user to reboot their PC may solve the problem, but it should not be the first step as it may cause additional issues or data loss. Similarly, asking the user to ping the default gateway and report the response times back to the administrator is not relevant to this particular issue as it does not help in identifying the root cause of the problem.