You are creating and assigning action items in a postmodern for an outage.
The outage is over, but you need to address the root causes.
You want to ensure that your team handles the action items quickly and efficiently.
How should you assign owners and collaborators to action items?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
When creating and assigning action items in a postmortem for an outage, it's important to ensure that the root causes of the outage are addressed quickly and efficiently. To accomplish this, the owners and collaborators of each action item should be assigned appropriately.
Option A, which suggests assigning one owner for each action item and any necessary collaborators, is generally the best approach. Assigning a single owner ensures accountability for the item and provides a clear point of contact for updates and progress reports. Assigning necessary collaborators ensures that the item can be addressed efficiently with the right team members involved. This approach can help prevent confusion and delays in completing the action item.
Option B suggests assigning multiple owners for each item to guarantee that the team addresses items quickly. However, this approach can actually lead to confusion and a lack of accountability. With multiple owners, it may be unclear who is responsible for driving progress on the item, and there may be delays in decision-making or execution due to differing opinions or priorities.
Option C suggests assigning collaborators but no individual owners to the items to keep the postmortem blameless. While it's important to avoid blaming individuals for outages, assigning collaborators without owners can lead to a lack of accountability and potentially slow progress on the action item. Without a clear owner, it may be unclear who is responsible for completing the item, which can lead to confusion and delays.
Option D suggests assigning the team lead as the owner for all action items because they are in charge of the SRE team. While the team lead may be responsible for overall management of the team, it's still important to assign individual owners to each action item to ensure accountability and efficient completion. Additionally, the team lead may not be the most appropriate person to address all action items, so assigning individual owners with relevant expertise and experience is typically a better approach.
In summary, assigning one owner for each action item and any necessary collaborators is generally the best approach to ensure that action items are addressed quickly and efficiently while maintaining accountability and clear lines of communication.