Which of the following tools demands involvement by upper executives, in order to integrate quality into the business system and avoid delegation of quality functions to junior administrators.
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A. B. C. D.A.
The tool that demands involvement by upper executives, in order to integrate quality into the business system and avoid delegation of quality functions to junior administrators is Six Sigma.
Six Sigma is a data-driven approach to quality management that seeks to identify and eliminate defects in a process, product, or service. It was originally developed by Motorola in the 1980s and has since been adopted by many other companies as a way to improve quality and reduce costs.
The Six Sigma methodology is based on a set of principles, tools, and techniques that are designed to help organizations achieve measurable and sustainable improvements in their processes. These principles include a focus on customer requirements, a data-driven approach to decision making, and a commitment to continuous improvement.
One of the key components of Six Sigma is the involvement of upper executives in the quality improvement process. This is because Six Sigma is not simply a set of tools or techniques that can be delegated to junior administrators; rather, it is a strategic approach to quality management that requires a commitment from the highest levels of an organization.
In order to integrate Six Sigma into a business system, upper executives must be involved in the process of defining customer requirements, identifying key business processes, and developing metrics to measure performance. They must also be involved in the process of selecting and training Six Sigma practitioners, as well as providing the necessary resources and support to ensure the success of the program.
By involving upper executives in the Six Sigma process, organizations can ensure that quality is integrated into the business system at all levels and that there is a commitment to continuous improvement. This helps to avoid the delegation of quality functions to junior administrators, who may not have the authority or resources to implement meaningful improvements.