Important Activities in Total Quality Management
Question
TQM recognizes that quality of all the processes within an organization contribute to the quality of the product.
Which of the following are the most important activities in the Total Quality Management Each correct answer represents a complete solution.
Choose all that apply.
Answers
Explanations
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A. B. C. D.BDA.
Total Quality Management (TQM) is an approach to management that seeks to optimize the quality of an organization's processes and products. It emphasizes the importance of continuous improvement and the involvement of all members of an organization in the quality improvement process. TQM recognizes that the quality of all processes within an organization contributes to the quality of the product.
The four activities that are considered most important in TQM are:
A. Quality renewal: This refers to the ongoing effort to maintain and improve the quality of an organization's processes and products. Quality renewal involves monitoring and evaluating the effectiveness of existing quality systems and identifying areas for improvement. It also involves renewing or updating existing systems to reflect changes in the organization's needs or the external environment.
B. Maintenance of quality: This refers to the ongoing effort to maintain the quality of an organization's processes and products. Maintenance of quality involves establishing and following procedures and guidelines that ensure that the quality of the organization's products and services remains consistent over time.
C. Quality costs: This refers to the costs associated with ensuring the quality of an organization's processes and products. Quality costs can be divided into three categories: prevention costs, appraisal costs, and failure costs. Prevention costs are costs associated with preventing defects from occurring in the first place. Appraisal costs are costs associated with evaluating the quality of a product or service. Failure costs are costs associated with defects that are detected after the product or service has been delivered.
D. Quality improvements: This refers to the ongoing effort to improve the quality of an organization's processes and products. Quality improvements involve identifying opportunities for improvement, developing and implementing solutions, and monitoring and evaluating the effectiveness of the improvements.
In summary, the most important activities in TQM are quality renewal, maintenance of quality, quality costs, and quality improvements. These activities are all essential to ensuring the quality of an organization's processes and products, and they require ongoing attention and effort from all members of the organization.
