Change Management is used to ensure that standardized methods and procedures are used for efficient handling of all changes.
Who decides the category of a change?
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Change management is the process of controlling and managing changes to the IT infrastructure, applications, and systems in an organization in a systematic and controlled manner. The goal is to minimize the impact of changes on the business operations, maintain stability and availability of the IT services, and ensure compliance with regulatory requirements.
When a change request is submitted, it is assigned a category based on the type of change and its impact on the IT environment. The category of the change determines the level of review, approval, and testing required before implementing the change.
The responsibility for deciding the category of a change typically rests with the Change Manager, who is responsible for overseeing the change management process. The Change Manager evaluates the nature of the change, its potential impact on the IT environment, and the level of risk associated with the change.
The Change Manager may consult with the Problem Manager, the Process Manager, or the Service Desk to obtain additional information or to resolve any issues related to the change. The Change Advisory Board (CAB) may also be involved in reviewing and approving changes that are classified as high risk or major changes.
In summary, the Change Manager is the person who ultimately decides the category of a change. However, the decision may involve input from other stakeholders, such as the Problem Manager, the Process Manager, the Service Desk, or the Change Advisory Board, depending on the complexity and impact of the change.