What to Expect When Signing in to Your Microsoft 365 Tenant
Question
You are the IT administrator of a company with a Microsoft 365 subscription.
You have just enabled self-service password reset for all your users.
What will be the user experience the next time your users sign in to your tenant?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: B
Your users will get a prompt stating “More information required”, where they need to enter additional contact information that is needed to reset their password in the future.
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Option A is incorrect.
There is a user impact after enabling the service.
Option C is incorrect.
This will not happen, and the authenticator app is for mobile devices.
Option D is incorrect.
Your users will not be asked to update their passwords.
To know more about enabling password reset, please refer to the link below:
When you enable self-service password reset for your users, the user experience will be as follows:
B. Your users will be prompted to enter additional contact information.
The first time your users sign in after you enable self-service password reset, they will be prompted to enter additional contact information. This contact information includes a mobile phone number and/or an alternate email address. This information is used to verify the identity of the user in case they forget their password and need to reset it.
After the user enters the additional contact information, they will be asked to verify it. This can be done through a code sent to their mobile phone or alternate email address. Once the verification is complete, the user will be able to use self-service password reset if they forget their password in the future.
It is important to note that users are not required to download the authenticator app or update their password after self-service password reset is enabled. The additional contact information is the only new requirement for the user experience.