"Troubleshooting Audio Issues in Microsoft Teams Meetings"

"Identifying Headset-Related Problems in Microsoft Teams"

Prev Question Next Question

Question

You have a Microsoft 365 subscription that contains a user named User1

User1 experiences audio issues while sharing his screen during Microsoft Teams meetings.

You need to investigate whether the headset of User1 causes the issues.

Which report should you use?

Answers

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D.

C.

https://docs.microsoft.com/en-us/microsoftteams/cqd-data-and-reports

The correct answer is A. Media reliability metrics.

Explanation: Media reliability metrics is a Microsoft Teams report that can be used to troubleshoot audio and video issues. This report provides information about the media quality and reliability of calls and meetings in Microsoft Teams. It can help identify if the headset of User1 is causing audio issues during screen sharing.

To access the Media reliability metrics report, follow these steps:

  1. Go to the Microsoft Teams Admin Center.
  2. Select Analytics & reports > Reports.
  3. Under the Quality of Experience section, select Media reliability.

This report provides information about the following:

  • The number of calls and meetings that experienced poor media quality.
  • The number of calls and meetings that had poor media quality due to network issues.
  • The number of calls and meetings that had poor media quality due to device issues.
  • The top devices and operating systems used by users in your organization.
  • The media quality and reliability for each device and operating system.

By analyzing this report, you can determine whether the audio issues experienced by User1 are related to their headset or not. If the report shows that other users are experiencing similar issues with their headsets, it may indicate a network or platform issue that needs to be addressed. If User1 is the only one experiencing audio issues, it may indicate a problem with their headset.

Therefore, to investigate whether the headset of User1 causes audio issues during screen sharing, the Media reliability metrics report should be used.

Prev Question Next Question