Inline editing updates the field when:
If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option.
Which of the following are not standard objects?
Which of the following are part of the Service Cloud offering?
Locale settings control how users view date formats, time formats and number formats.
If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.
If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.
In order to enable multi-currency feature in Salesforce, you must
Which feature effectively allows you to "lock" the converted amount on closed opportunities?
User interface settings are global settings and apply to all users of an org.
Which of the following are true about List Views?
A _________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.
Which of the following is not a standard Profile?
A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts.
Standard profile permissions cannot be edited.
System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden).
If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org.
An active user record consumes a license.
A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts.
Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)
What should a system administrator use to disable an application for a group of users?
To prevent a user from logging into the Salesforce org outside normal business hours, the System Administrator would do this in:
If a user tries to login outside the IP range specified in their profile, the result will be.
When a user logs in the first time to Salesforce, the following takes place (check all that apply)
The system administrator needs to prevent telesales teams from logging into Salesforce outside of the office.How will he/she do this?
Permission sets can replace the need for profiles.
Only 1 permission set can be assigned to a user.
Used to set the default levels of access for users to records they do not own.
If a user has public read-only access to records [that he/she does not own], the following are true.
If there are any users in the organization that shouldn't have view access to Account records, the OWD for Accounts should be set to
In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users (choose all that apply)
Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership.
Public groups can be used to simplify the creation of sharing rules for Administrators.
Public groups can be any combination of other public groups, users, roles and ________.
Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?
Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.
Who can manually share records?
If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the user will also be prevented from seeing this field (choose all that apply)
The following can be done by a System Admin to a standard field.
Use a __________ picklist to filter the values of one picklist based on the value of another picklist.
A checkbox can be the controlling field to a dependent picklist.
AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.
Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.
Which of the following are true about formula fields?
A cross object formula references fields from parent objects.
Page layouts are assigned to _____________.
Use ____________ to filter or segment picklist values based on the user's profile.
Which of the following objects support business processes?
When creating a sales process, the System Administrator will be modifying/filtering the values of the __________ field.
The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create.
In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects.
To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.
In order to update records using the Data Loader, what field must be present in the csv file?
You will need a security token to access Salesforce via (choose all that apply)
The Data Loader can de-duplicate records during import.
In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.
What should a system administrator consider before importing a set of records into Salesforce.
Which of the following can be used to create a back up of data from Salesforce?
Deleted records will be stored in the Recycle Bin for up to 15 days.
Which report type provides a simple list of data with no subtotals?
Use Custom Summary Formulas to create calculated summaries on numerical fields in _________ and ________ reports.
Which statement about custom summary formulas is true?
The following are true about scheduling and emailing reports.
A Dashboard is a visual representation of data from multiple reports and (choose all that apply)
Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called
Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users.
A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?
The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?
The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer SupportRep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?
The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?
What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?
When a Lead is converted, an Account, Contact and _______ record are created.
Queues can be made up of the following
Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.
The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will
Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.
When Chatter is enabled in an org, the following happens (choose all that apply).
The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (choose all that apply)
Chatter External license allow users outside the company to join public Chatter groups.
Who can invite Chatter customers into a Chatter group?
Folders are used to organize the following:
The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates.
The page layout allows users to see the Next Steps field on an Opportunity record, Field Level Security dictates that the field is hidden, how will the field appear to the user?
Record types specify the following elements.
Which objects support business processes?
Lead assignment rules assign leads to owners and queues based on the criteria the system admin specifies within the rule.
Which of the following are actions triggered by workflow rules?
Will two different users get the same search results on searching for a common keyword?
If a lead is converted without a value in the company field, what happens?
An Approval Process begins when a record is:
Time based workflow can be triggered every time a record is created or edited
When you add a custom object tab, all of the following will be accessible with the object EXCEPT
When you Delete a lead from a campaign, it deletes the lead record itself.
Which of the following SF applications enables organizations to speed and streamline all phases of sales?
All of the following objects may have a queue EXCEPT
You can use standard reports when creating Dashboards
Who can select the "sharing" button on Account and Opportunity records?
YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install ExpenseTracker?
Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity?
Custom Links can be used for the following:
It is possible to share a custom object record manually
You can customize the Opportunity Stage History related list on an Opportunity Page Layout.
Is possible to view a forecast based on all of the following EXCEPT:
Which of the following does a Profile control?
If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record automatically
Related Lists display the many side of a one-to-many relationship
Case Assignment Rules are based on elapsed time
Which of the following are true about Master/Detail relationship in custom objects?
When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application
Validation rules may evaluate an opportunity line item against the opportunity it's associated with
An S-Control may be all of the following EXCEPT:
If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application
Which type of field cannot have universal requiredness?
Custom Web Tab may consist of all the following EXCEPT:
Custom lead fields can be mapped to which sets of objects in salesforce.com?
You can map a custom lead field to only one of the following objects at a single instance (check all that apply)?
Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following:
Is it possible to relate a person account to a contact on a business account.
How is the expected revenue calculated in the opportunity?
A custom lookup field can be added to create a relationship between a standard object and which of the following objects?
Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other's data?
Based solely on the role hierarchy a manager can do all of the following EXCEPT:
When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record:
Which action must be taken to view contacts associated with a case in the console?
All fields on the Approval page layout are available to view on the Approval History related list
The formula editor may be used all of the following places EXCEPT:
All of the following are types of AppExchange Applications EXCEPT:
All of the following are true about Default Sales Teams EXCEPT:
Which one does NOT apply to Custom Formula Fields?
Users can be deleted from salesforce.com
When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?
Select the best component to use if you want to list the top five sales performers on a dashboard.
Custom formula fields are recalculated:
What are the opportunity defaults when converting a lead to an opportunity?
How many other fields may a custom lead field be mapped to when converting a lead?
Folders are used to manage:
Is it possible for a Page layout to be associated with a Record Type.
Which of the following object relationships is NOT allowed?
All of the following actions may take place on a Workflow Rule EXCEPT:
All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:
Record Type may determine the default value of a picklist field.
With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account.
The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?
The difference between an opportunity record type and a sales process is:
An S-Control may be used in all of the following ways EXCEPT:
Assets are related to which of the following sets of objects?
All of the following may be uploaded to the AppExchange Directory EXCEPT:
Which objects can be customized for history tracking?