An administrator receives an "HTTP 401 - not authorized" error for the Email Notification Service (ENS)
What can cause this issue?
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A. B. C. D.B.
https://kb.vmware.com/s/article/50122031The "HTTP 401 - not authorized" error message indicates that the user attempting to access the Email Notification Service (ENS) does not have the necessary permissions to do so. Here are the potential causes for this issue, based on the answer choices provided:
A. A wrong username is set on the ENS server. If the username set on the ENS server is incorrect, the administrator will not be able to authenticate and access the service. This could be a simple typo or an issue with the integration between the ENS server and the identity provider.
B. The Cloud Notification Service (CNS) is unable to authorize ENS. The Cloud Notification Service (CNS) is responsible for managing the communication between the Workspace ONE UEM console and mobile devices. If the CNS is unable to authorize ENS, it could indicate a configuration issue or a problem with the connection between the two services.
C. The Apple Push Notification Service (APNS) certificate is not valid. The APNS certificate is used to send push notifications to iOS devices. If the certificate is not valid, ENS will not be able to send notifications to these devices, which could result in the "HTTP 401 - not authorized" error.
D. An ENS Service Account is not a member of the local admin group. If the ENS Service Account is not a member of the local admin group, it may not have the necessary permissions to access the ENS server. This could result in the "HTTP 401 - not authorized" error message.
In summary, the "HTTP 401 - not authorized" error message can be caused by a variety of issues, including authentication problems, configuration issues, and permission problems. The exact cause will depend on the specific circumstances of the error, and will need to be diagnosed and addressed on a case-by-case basis.