What are the issue severity definitions of Workspace ONE UEM when creating a support ticket?
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A. B. C. D.C.
https://www.vmware.com/support/policies/severity.htmlWhen creating a support ticket in Workspace ONE UEM, there are four issue severity definitions that you can select from. These definitions are used to help prioritize support tickets and ensure that critical issues are addressed quickly.
The correct answer is D. The four issue severity definitions of Workspace ONE UEM when creating a support ticket are:
Critical: This severity level is used for issues that have a significant impact on business operations and require immediate attention. Examples of critical issues include system downtime, loss of data, or a widespread service disruption that affects a large number of users.
High: This severity level is used for issues that have a significant impact on business operations but do not require immediate attention. Examples of high severity issues include problems with critical applications or services that affect a large number of users.
Low: This severity level is used for issues that have a minimal impact on business operations and can be resolved in a reasonable amount of time. Examples of low severity issues include minor configuration issues or user errors.
Cosmetic: This severity level is used for issues that do not have any impact on business operations but may affect the user experience. Examples of cosmetic issues include minor display issues or formatting problems.
It is important to select the appropriate severity level when creating a support ticket so that the support team can prioritize their efforts accordingly. Critical issues should be addressed immediately, while low severity issues can be addressed at a later time. Cosmetic issues may not require any action at all, depending on the circumstances.