Troubleshooting Steps for ENS Notification Issues

CD.

Sure, I'll be happy to explain the two troubleshooting steps that should be taken when devices are unable to receive notifications from the Email Notification Services (ENS) server.

A. Toggle between different connection types: Sometimes, the devices may have difficulty receiving notifications due to issues with the network or the connection type. Therefore, one of the first troubleshooting steps that should be taken is to toggle between different connection types. This can be done by switching between Wi-Fi, cellular data, or VPN connections. If the device is not receiving notifications over Wi-Fi, switching to cellular data may help. Similarly, if cellular data is not working, switching to a Wi-Fi network can help. Toggling between different connection types can help determine if the issue is related to the connection type or not.

D. Check the ENS connectivity to the Workspace ONE UEM Console: If toggling between different connection types does not help, the next step should be to check the ENS connectivity to the Workspace ONE UEM Console. This can be done by checking the connection between the ENS server and the Workspace ONE UEM Console. If there is a problem with the connection, the devices may not receive notifications. Checking ENS connectivity can be done by verifying that the ENS server is properly configured and running, and by checking if there are any issues with the network that may be preventing the ENS server from communicating with the Workspace ONE UEM Console.

B, C, and E are not appropriate troubleshooting steps for this issue:

• B. Verify the keys values are not case-sensitive: This troubleshooting step is not applicable for the issue of devices not receiving notifications from the ENS server.
• C. Verify that the device is running the latest iOS version: This troubleshooting step is also not applicable for the issue of devices not receiving notifications from the ENS server.
• E. Verify VMware Boxer configuration key-value pair parameters: This troubleshooting step is specific to the VMware Boxer email app configuration and may not address the issue of devices not receiving notifications from the ENS server.