Automation in Workspace ONE Intelligence: Underlying Technology

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Workspace ONE Intelligence is a cloud-based service that enables IT administrators to monitor, manage, and automate tasks across their organization's digital workspace. Automation in Workspace ONE Intelligence refers to the ability to automate tasks, such as updating applications or enforcing security policies, using predefined workflows called Actions.

To execute Actions, Workspace ONE Intelligence uses REST APIs. REST (Representational State Transfer) is a software architectural style used for building scalable web services. REST APIs use HTTP (Hypertext Transfer Protocol) to send and receive data, making them lightweight and flexible. REST APIs can be used to automate a wide variety of tasks, from updating applications and managing security policies to monitoring network traffic and managing user accounts.

REST APIs are well-suited for automation in Workspace ONE Intelligence because they are platform-agnostic, meaning they can be used with any programming language or framework. They are also easy to use and maintain, making them an ideal choice for automating tasks across a large organization.

In contrast, SOAP (Simple Object Access Protocol) is another protocol used for building web services. SOAP APIs are more heavyweight than REST APIs, requiring additional XML overhead and a more complex message exchange pattern. While SOAP APIs can be used for automation, they are generally considered less flexible and harder to use than REST APIs.

Java and PowerShell are programming languages that can be used to create applications and scripts that interact with REST APIs, but they are not underlying technologies used by Automation in Workspace ONE Intelligence. Instead, they are tools that can be used by IT administrators to create custom workflows and automate tasks using Workspace ONE Intelligence.