Resolve Cisco Jabber Login Error: Action for 'Cannot Find Your Services Automatically' Issue

D.

The error message Cannot find your services automatically. Click advanced settings to set up manually indicates that Jabber is unable to automatically discover the necessary services to log in. The engineer should perform the following actions to troubleshoot the problem:

B. Perform a manual DNS lookup of SRV record_collab-edge._tls.domain.com

The collab-edge SRV record is used to locate the Expressway-E server, which is responsible for connecting Jabber clients from outside the corporate network to the internal Unified Communications infrastructure. In this case, since the client is on the corporate network, it is possible that the DNS resolution for this record is not working properly. Therefore, performing a manual DNS lookup for this record can help determine if there are any issues with the DNS resolution.

D. Perform a manual DNS lookup of SRV record_cisco-uds._tcp.domain.com.

The cisco-uds SRV record is used to locate the Cisco Unified Communications Manager (CUCM) server, which is responsible for managing the Jabber clients. In this case, the DNS resolution for this record could also be a potential issue. Therefore, performing a manual DNS lookup for this record can help determine if there are any issues with the DNS resolution.

After performing the manual DNS lookups, the engineer can also verify whether the cup-xmpp certificates are valid. These certificates are used for secure communication between Jabber clients and the Cisco Unified Presence Server (CUPS). If the certificates are invalid, Jabber may not be able to log in.

Finally, the engineer can also verify the username and password to ensure they are correct. If the username and password are incorrect, Jabber will not be able to log in.