CompTIA A+ Core 2 Exam | Troubleshooting Guides

Troubleshooting Guides

Question

Which of the following would MOST likely contain troubleshooting guides?

Answers

Explanations

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A. B. C. D.

C.

The correct answer is C. Knowledge base.

A knowledge base is a centralized repository of information that contains a collection of troubleshooting guides, technical articles, and solutions to common problems. A knowledge base provides technicians with quick access to information needed to troubleshoot and resolve issues efficiently.

An acceptable use policy is a document that outlines the acceptable ways in which a company's computer and network resources may be used. It typically contains information on authorized use, prohibited activities, and penalties for violating the policy. An acceptable use policy is not likely to contain troubleshooting guides.

A topology diagram is a graphical representation of a network's physical and logical layout, showing the connections between devices and their relationships. While it can be useful in troubleshooting network issues, it is not likely to contain troubleshooting guides.

Incident documentation is a record of an incident or problem that occurred, including details such as the time, date, location, and the steps taken to resolve the issue. While it may contain information that could be useful in troubleshooting similar issues, it is not likely to contain troubleshooting guides.

Therefore, the best answer is C. Knowledge base, as it is the most likely to contain troubleshooting guides and information needed to resolve issues quickly and efficiently.