Verify Memory Utilization
Question
A user has reported that a computer is running extremely slow when opening applications.
A technician checks the computer and needs to verify memory utilization.
Which of the following tools should the technician use to begin troubleshooting the issue?
Answers
Explanations
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The tool that a technician should use to begin troubleshooting the reported issue of a slow-running computer when opening applications is "Performance."
The Performance tool is a built-in Windows utility that provides real-time information about the computer's CPU, memory, disk usage, and network usage. The tool can be used to monitor memory utilization, CPU usage, and disk usage, among other system performance metrics.
To use the Performance tool, the technician can follow these steps:
- Open the "Task Manager" by pressing "Ctrl+Shift+Esc" keys simultaneously.
- Click on the "Performance" tab in the Task Manager window.
- Observe the graphs and data to see the system performance metrics, including memory utilization, CPU usage, and disk usage.
If the memory utilization is high, it can indicate that the computer is running low on memory or has too many applications running at the same time. This can cause the system to run slowly, as the computer has to constantly switch between running applications.
Once the technician has identified the cause of the slow performance, they can take appropriate action to resolve the issue. For example, they may need to add more RAM to the computer or close unnecessary applications to free up memory resources.
