Critical Network Configuration Best Practices
Question
A technician is working on a virtual server migration project.
The technician has already completed the SOW; however, the servers will not work without a critical network configuration that was missed in the original SOW.
The technician needs to make the adjustments quickly.
Which of the following best practice processes should the technician perform NEXT?
Answers
Explanations
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A. B. C. D. E.E.
The best practice process that the technician should perform next in this scenario is to notify the change team of the changes needed and perform the changes (option C).
Here's a detailed explanation of why option C is the best course of action:
Obtain end-user acceptance for the proposed changes and submit a change plan for additional work (option A) - This option is not the best course of action because it assumes that the technician has time to create and submit a change plan for additional work. Given that the servers will not work without the critical network configuration, the technician needs to act quickly to resolve the issue, and submitting a change plan could take too long.
Submit the changes to the change board for approval (option B) - This option is not the best course of action because it assumes that the technician has time to wait for the change board's approval. Again, given that the servers will not work without the critical network configuration, the technician needs to act quickly to resolve the issue.
Notify the change team of the changes needed and perform the changes (option C) - This option is the best course of action because it allows the technician to notify the change team of the changes needed and perform the changes quickly. The change team can then review and approve the changes as needed.
Escalate to stakeholders and obtain override approval for out-of-scope changes (option D) - This option is not the best course of action because it assumes that the changes are out-of-scope, which may not be the case. The critical network configuration may have simply been missed in the original SOW, and therefore, not considered in scope. In any case, escalating to stakeholders and obtaining override approval could take too long, and the technician needs to act quickly to resolve the issue.
Document the changes and perform the work (option E) - This option is not the best course of action because it assumes that documenting the changes is a priority. While documentation is important, the priority in this scenario is to get the servers working as quickly as possible, and documenting the changes can be done after the fact.
In conclusion, option C - Notify the change team of the changes needed and perform the changes - is the best course of action for the technician to take in this scenario.
