A user believes there is a virus on a laptop.
The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop.
Which of the following should a technician do to resolve the issue and avoid recurrence?
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A. B. C. D. E.E.
The installation of additional real-time protection antivirus software may cause a conflict between the two antivirus software programs, resulting in slow performance on the laptop. Therefore, to resolve the issue and avoid recurrence, the technician should perform the following steps:
Option A - Activate real-time protection on both antivirus software programs Activating real-time protection on both antivirus software programs may lead to further conflict between the two programs, resulting in a slower laptop. Therefore, this option should be avoided.
Option B - Uninstall one antivirus software program and install a different one Uninstalling one of the antivirus software programs and installing a different one is a recommended option as it would help eliminate the conflict between the two programs. However, it is crucial to ensure that the new antivirus software is compatible with the laptop and does not cause any conflicts.
Option C - Run OS updates Running OS updates may help in fixing any vulnerabilities that the virus may have exploited. However, this may not necessarily resolve the conflict between the two antivirus software programs and may not improve the laptop's performance.
Option D - Enable the quarantine feature on both antivirus software programs Enabling the quarantine feature on both antivirus software programs may not necessarily resolve the conflict between the two programs or improve the laptop's performance. The quarantine feature is used to isolate infected files, preventing the virus from spreading.
Option E - Remove the user-installed antivirus software. Removing the user-installed antivirus software is a recommended option as it would help eliminate the conflict between the two programs, and it is unnecessary to have multiple real-time antivirus software programs on a single laptop. However, before removing the software, it is important to ensure that the laptop has a reliable and compatible antivirus software program installed.
In summary, the recommended option to resolve the slow performance issue caused by the installation of additional real-time protection antivirus software on a laptop is to uninstall one antivirus software program and install a different one, ensuring compatibility and reliability.