A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message.
Which of the following should the technician do FIRST?
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A. B. C. D.D.
In this scenario, two users are facing the same issue with a specific application on their Android smartphones. Whenever they try to launch the application, it fails and displays an error message. As a technician, the first step should be to isolate the root cause of the issue before taking any corrective actions.
In this case, since two users are facing the same issue, it is highly likely that the issue is not specific to any individual user. It could be an issue with the application or the smartphone model itself. Therefore, the technician should try to gather more information about the issue before taking any corrective actions.
The first step the technician should take is to check if there are any updates available for the application or the smartphone's operating system. If there are any pending updates, the technician should install them and try to launch the application again to see if the issue is resolved.
If updating the application or the OS does not resolve the issue, the technician should proceed to clear the application cache. Clearing the cache may resolve any conflicts or issues with the application's temporary files.
If clearing the application cache does not resolve the issue, the technician may consider reinstalling the application or rolling it back to an earlier version. However, these steps should be taken as a last resort since they may cause the user to lose their data or settings associated with the application.
Therefore, the correct answer to the question is option D - Update the OS of the smartphones.