A user is unable to print to the office's networked laser printer from a Windows desktop.
A technician attempts to print a test page, but nothing comes out of the printer.
The technician tries to print from a label printer, which is connected via USB, but there is no output from that printer either.
Which of the following actions are MOST likely to restore printing functionality to both printers? (Choose two.)
Click on the arrows to vote for the correct answer
A. B. C. D. E. F.DF.
The issue described in the question indicates that the user is unable to print from both networked laser printer and label printer, and the technician was also unable to print a test page. The most likely cause of this issue could be related to connectivity or communication problems between the printers and the desktop.
To restore printing functionality to both printers, the following actions can be taken:
Power cycle the laser printer: Power cycling the printer can help to clear any temporary errors or issues that might be preventing it from functioning properly. To power cycle the printer, simply turn it off, unplug it from the power source, wait for a few seconds, and then plug it back in and turn it on again.
Restart the print spooler service: The print spooler is a Windows service that manages all print jobs sent to the printer. If the print spooler service is not running or has encountered an error, it can prevent print jobs from being processed. Restarting the print spooler service can help to resolve this issue. To restart the print spooler service, follow these steps:
a. Press the Windows key + R on your keyboard to open the Run dialog box.
b. Type services.msc in the Run dialog box and press Enter.
c. Scroll down and locate the Print Spooler service.
d. Right-click on the Print Spooler service and select Restart from the context menu.
Power cycle the label printer: Power cycling the label printer can help to clear any temporary errors or issues that might be preventing it from functioning properly. To power cycle the printer, simply turn it off, unplug it from the power source, wait for a few seconds, and then plug it back in and turn it on again.
In conclusion, the most likely actions that will restore printing functionality to both printers are power cycling the laser printer and label printer, and restarting the print spooler service. Therefore, the correct answers are E and F.