A user browses to a company's intranet page and receives an invalid certificate message.
A technician discovers the certificate has expired.
A new certificate is put in place and installed on the user's computer; however, the user still receives the same message when going to the intranet page.
The technician tries with a third-party browser and connects without error.
The technician needs to make sure the old certificate is no longer used in Internet Explorer.
Which of the following Internet Options should the technician use to ensure the old certificate is removed?
Click on the arrows to vote for the correct answer
A. B. C. D.D.
The correct answer is D. Certificates.
Explanation:
When a user connects to a website using HTTPS, the website's SSL/TLS certificate is validated to ensure that the connection is secure and the user is communicating with the intended website. If the certificate is invalid or expired, the browser will display an error message indicating that the connection is not secure.
In this scenario, the technician discovered that the certificate on the company's intranet page had expired and installed a new certificate on the user's computer. However, the user still received the same error message when attempting to access the intranet page.
The issue may be that the old certificate is still being used by Internet Explorer. To resolve this, the technician needs to ensure that the old certificate is removed from the browser's certificate store.
To do this, the technician should open Internet Explorer and navigate to Internet Options. From there, they should select the "Content" tab and click the "Certificates" button under the "Certificates" section.
This will open the Certificates dialog box, which displays all of the certificates that are currently stored on the computer. The technician should look for the old certificate and select it, then click the "Remove" button to delete it from the certificate store.
Once the old certificate has been removed, the user should be able to access the company's intranet page without receiving the invalid certificate error message.
Therefore, the correct option is D. Certificates.