Possible Causes: Employee Unable to View Network Folders | Home Office Issue | Troubleshooting

D.

The most likely cause of the employee being unable to view in-office network folders while working from home is an inactive VPN connection (Option D).

A Virtual Private Network ( VPN) allows a user to securely access an organization's network remotely over the internet. VPN software establishes an encrypted connection between the user's device and the organization's network, allowing the user to access network resources such as files, folders, and applications as if they were physically present in the office.

In this scenario, since the employee is working from home, they are not physically connected to the office network, and thus need a VPN connection to access network resources. If the VPN connection is not active, the employee will not be able to view the in-office network folders. Therefore, the most likely cause of the problem is an inactive VPN.

Option A, Untrusted software, refers to software that is not recognized by the operating system as a trusted application and is usually blocked or restricted from running. However, untrusted software is not likely to be the cause of this problem.

Option B, Outdated antivirus, could cause issues such as slowing down the system or causing false positives, but it is not directly related to the problem of not being able to view network folders.

Option C, Mobile Device Management (MDM) policies, is a set of policies and tools that organizations use to manage and secure mobile devices such as smartphones and tablets. MDM policies are not relevant in this scenario since the employee is not using a mobile device to access the network.

In summary, the most likely cause of the problem is an inactive VPN connection, and the employee should be advised to establish an active VPN connection before attempting to access network resources.