Resolving Malware Issues on a User's Workstation
Question
A technician has been dispatched to resolve a malware problem on a user's workstation.
The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully.
The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point.
Which of the following should the technician do NEXT?
Answers
Explanations
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A. B. C. D.C.
After successfully removing several hundred potential malware items from a user's workstation, the technician has taken a few proactive measures to prevent future malware infections. These measures include scheduling daily scans on the system, enabling System Restore, and creating a restore point.
Now, the technician must determine the next step to take. Here are the possible options:
A. Run the scan again to ensure all malware has been removed: While running another scan would certainly help ensure that all malware has been removed, it may not be necessary at this point. If the antivirus program has already removed several hundred potential malware items, it is likely that the system is now clean. Additionally, the technician has already taken steps to prevent future infections, so running another scan may not be the most efficient use of time.
B. Quarantine the infected workstation from the network: Quarantining the infected workstation from the network is a good step to take if the malware has spread to other systems on the network. However, if the technician has already removed the malware and taken steps to prevent future infections, there may be no need to quarantine the system.
C. Install all of the latest Windows Updates to patch the system: Installing the latest Windows updates is a critical step in securing the system against future malware infections. These updates often include security patches that address known vulnerabilities that malware can exploit. This step should be taken as soon as possible to ensure that the system is as secure as possible.
D. Educate the user on safe browsing practices: Educating the user on safe browsing practices is an essential step in preventing future malware infections. This step should be taken regardless of whether or not the system has already been infected. By teaching the user how to recognize and avoid potentially harmful websites and email attachments, the technician can help prevent future infections from occurring.
Based on the above options, it is clear that the technician should install all of the latest Windows updates to patch the system. This step is crucial in securing the system against future malware infections and should be taken as soon as possible. After installing the updates, the technician can also educate the user on safe browsing practices to further prevent future infections.
