A user's smartphone is experiencing limited bandwidth when at home.
The user reports to a technician that the device functions properly when at work or in the car.
Which of the following troubleshooting steps should the technician take NEXT?
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A. B. C. D.C.
When a user's smartphone is experiencing limited bandwidth only when at home, it is possible that the issue is with the home network rather than the smartphone itself. The fact that the device functions properly when at work or in the car implies that the issue is not with the device, but with the network it is connecting to at home. Therefore, the technician should focus on troubleshooting the home network rather than the smartphone.
Given the options provided, the next troubleshooting step the technician should take is to verify the SSID with which the device is associated. The SSID (Service Set Identifier) is the name of the Wi-Fi network that the device is connected to. If the SSID is incorrect or the device is connected to a weak signal, it can result in limited bandwidth.
Option A, resetting the device's network settings, could be a useful step in some cases but it should not be the first step taken in this scenario because it may not address the root cause of the issue. If the SSID is incorrect or the device is connected to a weak signal, resetting the network settings may not solve the problem.
Option B, checking the data usage statistics on the device, is not directly relevant to the issue of limited bandwidth when at home. Data usage statistics may help determine if the device is using an excessive amount of data, but it is not likely to be the cause of limited bandwidth.
Option D, running any pending application or OS updates, is also not directly relevant to the issue at hand. Application or OS updates may improve the performance of the device, but they are unlikely to be the root cause of limited bandwidth.
In summary, the best next troubleshooting step for a technician to take when a user's smartphone is experiencing limited bandwidth only when at home is to verify the SSID with which the device is associated.