An office manager emails a technical support contractor about a new desktop for one of the workers.
The office manager provides a specific configuration for the desktop.
The technician notes the request will require the purchase of a new system.
New system purchases are not in the scope of the support agreement.
Which of the following should the technician do NEXT?
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A. B. C. D.B.
The correct answer is B. Submit a change order for approval.
Explanation:
In this scenario, the office manager has requested a specific configuration for a new desktop for one of the workers. However, the technical support contractor notes that the request will require the purchase of a new system, which is not covered in the support agreement. This means that the technician cannot simply proceed with the request without approval and additional budget allocation.
The appropriate course of action in this situation is to submit a change order for approval. A change order is a formal document that outlines a proposed change to an existing project or agreement. In this case, the change order would document the requested configuration for the new desktop and the associated costs. The change order would then need to be reviewed and approved by the appropriate parties, such as the office manager, procurement department, or budget holder.
Creating a risk analysis report (option A) may be helpful in identifying potential risks associated with the change, but it is not the immediate next step. The technician needs to first obtain approval for the change before proceeding.
Insisting that the worker accept the standard desktop (option C) is not a viable solution since the office manager has already requested a specific configuration. The technician needs to find a way to accommodate the request while staying within the bounds of the support agreement.
Documenting the request and placing the order (option D) is not appropriate since the technician cannot proceed with the purchase without additional approval and budget allocation.