Which Support Level to Choose for Application Development Guidance from Google Cloud Support?
Question
You are working on a proposal.
Your prospective client has indicated that he would require guidance from Google support on application development, along with guidance on architecting certain services for proposed use cases. Which support level should you propose?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: A.
Option A is incorrect.
It is invalid, just a distractor.
Option B is incorrect.
Guidance on application development and architecting certain services for proposed use cases are not included in Silver support.
Option C is Correct.
Because it provides consultation on architecting certain services for specific use cases.
Option D is incorrect.
Platinum costs more than Gold, and hence it is not suggested.
https://cloud.google.com/terms/tssgWhen it comes to Google Cloud support, there are several support levels available, each with its own benefits and costs.
Bronze support is the basic support level that comes with every Google Cloud account. It includes access to online documentation, community support forums, and billing support, but it does not include technical support from Google.
Silver support provides technical support via email and chat, as well as access to a knowledge base, documentation, and community forums. This level of support also includes a response time SLA of four business hours.
Gold support provides all the benefits of Silver support, plus 24/7 phone support and a shorter response time SLA of one hour for critical issues.
Finally, Platinum support is the highest level of support and includes all the benefits of Gold support, along with a designated Technical Account Manager (TAM) who provides personalized support and guidance. Platinum support also offers a response time SLA of 15 minutes for critical issues.
Based on the information given in the question, it seems that the prospective client is looking for technical guidance on application development and service architecture. Therefore, Silver support may not be enough to meet their needs. Gold support might be sufficient, but Platinum support may be the best option if the client wants a designated technical account manager for personalized support and guidance.
So, the answer to this question would be D. Platinum.
