The email publisher lets support agents who use Case Feed compose and send email messages to customers.
You can customize this publisher to support email templates and attachments.
This component can only be used in organizations that have Case Feed and Email-to-Case enabled.
Ext JS versions less than 3 should not be included on pages that use this component.
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A. B. C. D.D.
The correct answer to the question is D. apex:emailPublisher.
Explanation:
The email publisher is a Salesforce component that allows support agents to compose and send email messages to customers directly from the Case Feed. It can be customized to include email templates and attachments, which can improve the efficiency and consistency of support responses.
To use the email publisher, an organization must have both Case Feed and Email-to-Case enabled. Case Feed is a feature that allows users to view and interact with case details in a single, unified view. Email-to-Case is a feature that allows support agents to convert incoming customer emails into cases in Salesforce automatically.
The email publisher is implemented using the Ext JS framework, which provides a set of reusable UI components for building web applications. However, versions of Ext JS less than 3 should not be included on pages that use this component, as they may conflict with the email publisher's implementation.
In summary, the correct answer is D. apex:emailPublisher, as this is the Salesforce component that provides the email publisher functionality described in the question.