Log a Call Publisher for Case Feed: Support Agents' Efficient Customer Call Logging | Salesforce Exam DEV-501

Log a Call Publisher for Case Feed

Question

The Log a Call publisher lets support agents who use Case Feed create logs for customer calls.

This component can only be used in organizations that have Case Feed, Chatter, and feed tracking on cases enabled.

Answers

Explanations

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A. B. C. D.

D.

The correct answer is D. apex:logCallPublisher.

apex:logCallPublisher is a Visualforce component that allows support agents to create logs for customer calls using Case Feed. Case Feed is a feature in Salesforce that provides a unified view of all customer interactions related to a case, such as emails, phone calls, and Chatter posts. The apex:logCallPublisher component appears as a publisher action in the Case Feed publisher, allowing agents to quickly log information about customer calls.

However, it is important to note that apex:logCallPublisher can only be used in organizations that have Case Feed, Chatter, and feed tracking on cases enabled.

Therefore, options A and C (apex:inputHidden and apex:chartLabel) are not relevant to this question. Option B (apex:iframe) is also not correct as it is used to display content from another website within a Visualforce page.