The Importance of Consensus among Key Stakeholders

C.

To build consensus among key stakeholders on the cost-effectiveness of IT, the most important thing to have in place is IT project governance and management (Option C).

IT project governance and management is essential for ensuring that IT initiatives align with the organization's goals and objectives, and that resources are used effectively and efficiently. It involves defining and implementing processes, policies, and procedures to manage IT projects and investments, monitor progress, and evaluate performance.

Consensus among key stakeholders on the cost-effectiveness of IT requires a comprehensive and structured approach to IT project governance and management. This includes establishing a clear project management framework, defining roles and responsibilities, developing a project charter and plan, and monitoring progress through regular reporting and review.

Standardized enterprise architecture (Option A) is also important for building consensus on the cost-effectiveness of IT, as it helps to ensure that IT projects align with the organization's overall strategy and objectives. However, without effective governance and management processes in place, standardized architecture may not be sufficient to achieve consensus.

A uniform IT chargeback process (Option B) can help to ensure that IT costs are allocated fairly and transparently across the organization. However, it is less important than effective governance and management processes in building consensus on the cost-effectiveness of IT.

IT performance monitoring and reporting (Option D) is important for tracking progress and evaluating the success of IT initiatives. However, it is not as critical as effective governance and management processes for building consensus among key stakeholders on the cost-effectiveness of IT.