Azure Support Plans for Opening New Requests

Azure Support Plans for New Support Requests

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Question

In which Azure support plans can you open a new support request?

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Explanations

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A. B. C. D.

C

You can open support cases in the following plans: Premier, Professional Direct, Standard, and Developer only.

You cannot open support cases in the Basic support plan.

https://azure.microsoft.com/en-us/support/plans/

In Azure, customers can purchase support plans to get technical support, guidance and advice on best practices, and access to Azure experts.

The available Azure support plans are:

  1. Basic Support Plan: This plan is free and included with all Azure subscriptions. It includes access to the Azure knowledge base, documentation, and Azure community forums.

  2. Developer Support Plan: This plan is designed for developers and testers who need technical support during development and testing. It includes technical support for Azure services and access to the Azure developer forums.

  3. Standard Support Plan: This plan is designed for production workloads that require technical support during business hours. It includes technical support for Azure services, access to the Azure knowledge base, documentation, and Azure community forums.

  4. Professional Direct Support Plan: This plan is designed for mission-critical workloads that require 24/7 technical support. It includes technical support for Azure services, access to the Azure knowledge base, documentation, Azure community forums, and phone and email support.

  5. Premier Support Plan: This plan is designed for enterprise customers with large, complex, and mission-critical workloads. It includes technical support for Azure services, access to the Azure knowledge base, documentation, Azure community forums, phone and email support, a designated technical account manager, and proactive services.

Answer: D. Premier, Professional Direct, Standard, Developer, and Basic.

All Azure support plans (Basic, Developer, Standard, Professional Direct, and Premier) allow customers to open a new support request for technical issues they encounter with Azure services. However, the level of support and response time varies based on the support plan. Basic and Developer support plans offer only community support while the other support plans offer technical support from Microsoft support engineers.

The recommended Azure service for this scenario would be Azure Virtual Machine Scale Sets.

Azure Virtual Machine Scale Sets are a service that allows you to create and manage a group of identical, load-balanced virtual machines. You can automatically increase or decrease the number of virtual machines in the set based on demand or a predefined schedule. This can help minimize the administrative effort required to deploy and remove virtual machines.

In this scenario, the team of developers plans to deploy and remove 50 customized virtual machines each week. Using Azure Virtual Machine Scale Sets, you can create a template for the virtual machines that includes the desired operating system (Windows Server 2016 or Ubuntu Linux), software, and configurations. You can then use this template to create a virtual machine scale set with 30 instances of Windows Server 2016 and 20 instances of Ubuntu Linux.

Once the virtual machine scale set is created, you can set up an autoscale policy to automatically increase or decrease the number of virtual machines based on demand. This means that if the demand for virtual machines increases, the scale set can automatically add more virtual machines to the group, and if the demand decreases, it can remove virtual machines from the group. This can help ensure that you always have the right number of virtual machines available to support your development team's needs.

Additionally, Azure Virtual Machine Scale Sets provide a number of other features that can help simplify virtual machine management. For example, you can use Azure Load Balancer to distribute incoming traffic across the virtual machines in the set, and you can use Azure Availability Sets to ensure that virtual machines are deployed across multiple fault domains to provide high availability.

The other options listed as possible answers are not the best fit for this scenario.

Azure Reserved Virtual Machine Instances (Option A) is a service that allows you to reserve virtual machines in advance, which can help you save money. However, it does not help with the deployment or removal of virtual machines.

Azure DevTest Labs (Option C) is a service that allows you to create and manage environments for development and testing. While it could be used to deploy virtual machines, it is not specifically designed for this purpose and would not necessarily minimize administrative effort.

Microsoft Managed Desktop (Option D) is a service that provides managed Windows 10 devices for enterprise customers. This is not relevant to the scenario, as it does not relate to the deployment or removal of virtual machines.