Question 14 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 14 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

HOTSPOT - You are using Dynamics 365 for Customer Service.

You have existing routing rules.

You need to create a routing rule for cases and bulk-import cases.

Which actions should you perform? To answer, select the appropriate action in the dialog box in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area Scenario Action The existing route rule action that the lv system automatically invokes when the [The routing rule is deleted new rule is activated. The routing rule does not change The routing rule is deactivated Import bulk cases without the routing iv rule affecting the imported cases. Create a column ina spreadsheet named RouteCase and add the value No for all records Create a column ina spreadsheet named RouteCase and add the value No routing for allrecord Save the spreadsheet as a delimited file for import Manually add each record

Explanations

Answer Area Scenario Action The existing route rule action that the lv system automatically invokes when the [The routing rule is deleted new rule is activated. The routing rule does not change The routing rule is deactivated Import bulk cases without the routing iv rule affecting the imported cases. (Create a column in a Spreadsheet named RouteCase and add the value No for all records Create a column in a spreadsheet named RouteCase and add the value No routing for allrecord Save the spreadsheet as a delimited file for import Manually add each record
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