Question 21 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

DRAG DROP - You make a phone call regarding an existing case record.

You need to create a phone call activity that appears on the case record timeline.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

Actions

Enter a subject

Select an existing case record

Change the phone call Regarding
value to the case contact

Select Add phone call activity

Create a new case record

Answer Area

©
@

©O

Show Answer

Explanations

Actions Answer Area

Enter a subject Select an existing case record

Select an existing case record Select Add phone call activity

Change the phone call Regarding © Change the phone call Regarding ©

value to the case contact (©) value to the case contact

Select Add phone call activity

Create a new case record

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