Question 37 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 37 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

HOTSPOT - You are a Dynamics 365 Customer Service administrator.

You must track issues submitted by customers.

You need to configure case settings for the Service Management module.

What should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area Requirement Option Ensure that cases can be assigned easily. ¥ Organization insights Queues Parent and child case settings Automatically generate follow-up phone calls. v Publisher Automatic record creation and update rules Subjects

Explanations

Answer Area Requirement Option Ensure that cases can be assigned easily. v Organization insights Queues Parent and child case settings Automatically generate follow-up phone calls. v Publisher Automatic record creation and update rules Subjects
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