Question 54 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 54 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Prev Question Next Question

Question

HOTSPOT - You are a Dynamics 365 for Customer Service administrator.

Your company is trying to determine whether it needs to use standard or enhanced service-level agreements (SLAs)

You need to configure SLAs based on the requirements.

Which type of SLAs should you use? To answer, select the appropriate option in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area Requirement Configure business hours. SLA applies only during this time. Pause and resume an SLA. Configure KPI warnings and warning action. SLA options LY. Only standard SLA Only enhanced SLA Both standard and enhanced SLA lv Only standard SLA Only enhanced SLA Both standard and enhanced SLA lv Only standard SLA Only enhanced SLA Both standard and enhanced SLA

Explanations

Answer Area Requirement Configure business hours. SLA applies only during this time. Pause and resume an SLA. Configure KPI warnings and warning action. SLA options LY. Only standard SLA Only enhanced SLA Both standard and enhanced SLA lv Only standard SLA Only enhanced SLA Both standard and enhanced SLA lv Only standard SLA Only enhanced SLA Both standard and enhanced SLA
Prev Question Next Question