Question 29 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 29 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question

HOTSPOT - You are a Microsoft Dynamics 365 for Customer Service administrator.

You create an article for a knowledge base.

A reviewer selects articles for review.

You approve some articles and revert some articles to draft status.

For each action, what should you do next? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area

Action

Approve

Revert to draft

Next Step

‘Send back for final edits
Change to Active status

Publish the article

Sent back for edits

[Send to manager

Explanations

Answer Area

Action

Approve

Revert to draft

Next Step

‘Send back for final edits
Change to Active status
Publish the article

Sent back for edits

[Send to manager