Question 9 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

DRAG DROP - You are a Dynamics 365 for Customer Service administrator.

Your company requires a new phone-to-case business process flow for customer service representatives to follow.

The stages are as follows: 1

Verification 2

Acknowledgement and research 3

Resolution Customer service representatives must send an email to the customer when a case enters the acknowledgement-and-research stage.

You need to create the required business process flow and components.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

Actions

Create and activate the case-acknowledgement
email workflow as follows:

In Available to run, select Run this workflow in the
background and As a child process.

Create and activate the case-acknowledgement email

workflow as follows:

In Available to run, select As an on-demand process.

Create and activate the process flow with each of the
stages. Add the case acknowledgement email
workflow to the acknowledgement-and-research
stage.

Create a new business process flow record for the

Create and activate the process flow with each of the
stages. Add the case acknowledgement email
workflow as a global workflow. Trigger the workflow
for the acknowledgment-and-research stage.

Answer Area

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Show Answer

Explanations

References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-process-flow https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/workflow-processes.

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